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ISTINA AI

Banking operations use cases

Atlas drafts your procedures and your people approve them. Apollo runs cases by them. Find the banking work you want to change.

Explore use casesDiscuss your bank's use case

Choose a use case

  • AtlasProcess & controls

    Banking process documentation

    Bring policies, SOPs and regulation into one cited procedure.

    The workflow
    Atlas drafts the written procedure and a BPMN 2.0 map, and shows conflicts and gaps for review.
    Your team stays in control
    Your process owner approves each version, and your bank can export it as Word, PDF or BPMN 2.0.
    See how Atlas documents a process
  • ApolloCustomer servicing

    Card servicing and lost cards

    A customer reports a lost or stolen card or asks about a replacement.

    The workflow
    Apollo verifies the customer, blocks or replaces the card and confirms the outcome in writing.
    Your team stays in control
    Your bank decides which card actions Apollo may take, and suspected fraud goes to your fraud team.
    Discuss a card workflow
  • ApolloCustomer servicing

    Account maintenance

    A customer asks to change their name or address.

    The workflow
    Apollo checks the customer's identity and updates your systems by the approved procedure.
    Your team stays in control
    Sensitive steps wait for human approval, and every action is recorded with the procedure version in effect.
    Discuss an account workflow
  • ApolloPayments & disputes

    Payment investigations

    A customer asks where a payment is, or why it has not arrived.

    The workflow
    Apollo checks the payment in your systems and answers the customer or hands the case to your payments team.
    Your team stays in control
    Your bank sets the approval gates and the escalation path.
    Discuss a payment workflow
  • ApolloInternal operations

    Internal service requests

    Colleagues ask for access, documents or changes on the channels they already use.

    The workflow
    Apollo asks for anything the procedure needs and does the work in your systems.
    Your team stays in control
    Your bank decides who approves each sensitive step, and exceptions go to your team.
    Discuss an internal workflow
  • ApolloPayments & disputes

    Card dispute handling

    A customer disputes a card payment in the banking app.

    The workflow
    Apollo logs the dispute, checks the transactions and tells the customer the outcome in writing.
    Your team stays in control
    The disputes lead approves refunds above your limit, and chargebacks stay with your team.
    Take the Apollo tour

Atlas drafts the procedure, Apollo runs the case

Atlas drafts the procedure and your people approve it. Apollo runs cases by it, and process intelligence shows where actual work differs from the procedure.

  1. Draft the procedure

    Atlas drafts process documentation and BPMN maps from your policies, SOPs and regulation, with a source for every control and fact. The process owner reviews and approves each version.

    Explore Atlas

  2. Run cases by the procedure

    Apollo follows the approved procedure across your systems. Sensitive steps wait for human approval, and exceptions go to your team with the full case history.

    Explore Apollo

  3. Review and approve the next version

    Process intelligence compares each case with the procedure. Your process owner reviews the findings and approves the next version before Apollo runs it.

    See process intelligence

See one case from request to refund

The Apollo tour follows Sara K.'s card dispute, from her message to the refund. See the request, the approved procedure, the approval step and the record of actions.

Take the Apollo tour

Where should your bank start?

Choose a frequent request with a written procedure, clear responsibilities and a measurable outcome.

Visit the Trust Center
Do we need Atlas and Apollo from day one?

No. Start with Atlas if your procedures are missing or out of date, and with Apollo if they are written and current.

Who approves sensitive steps?

Your bank defines the approval responsibilities in its procedure. Apollo waits for human approval at sensitive steps and passes exceptions to your team with the case history.

Where is our data hosted?

In the region you choose: the UAE or the EU. The Trust Center lists our controls and subprocessors.