Security and compliance
How we protect your data
What is certified, where your data lives, and the documents your security team can request.
Start your security review
Every policy is available on request. Ask by email at security@istina.ae.
Overview
- Hosting
- In the UAE or the EUYou choose the region
- Controls
- 87 in place across 29 areas
- Documents
- 26 policies on request, 1 public
- Subprocessors
- 4 services listed
- Privacy officer
- heyData GmbH, our external data protection officer
- Contact
- security@istina.ae
Certifications

ISO/IEC 27001:2022
Certified
SOC 2 Type II
Audit in progress
GDPR
Compliant
Security areas
All 87 controls are in place, across 29 areas.
Policies
- Information Security Policy
- Access Control and Termination Policy
- Incident Response Policy
View more in Policies26 on requestCryptographic protections
- Encryption at rest
- Production key management
- Encryption in transit
View more in Cryptographic protections3 controlsIdentification and authentication
- Session timeout enforcement
- Password policy
- Access control procedures
Data classification and handling
- Data classification and access control
- Customer data deletion
- Data retention and deletion policy
Network security
- Secure connection requirements
- Firewall rule management
- Network firewall
View more in Network security4 controlsSecure engineering and architecture
- Source code access controls
- Environment and tenant segmentation
- Environment separation
Endpoint security
- Anti-malware protection
- Removable media controls
- Remote work policy
View more in Endpoint security3 controlsIncident response
- Incident response procedures
- Security incident logging
- Regulatory authority communication
View more in Incident response3 controlsBusiness continuity and disaster recovery
- Database backups
- Multi-availability zone deployment
- Business continuity and disaster recovery plan
Subprocessors
The third-party services we use to run the platform.
Amazon Web ServicesCloud hosting and infrastructureSlackTeam messaging
AnthropicAI models
TwilioTelephony
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