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ISTINA AI

ISTINA Apollo

AI agents that run banking operations by your procedures

Apollo runs customer and internal requests by the procedures your people approved. Sensitive steps wait for human approval.

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See how Apollo handles a card dispute

A customer disputes a card payment in the banking app. Step through how Apollo handles it, from the first message to the closed case.

1 / 6

Open the case

Sara K. disputes a €240 card payment in the banking app at 10:02. Apollo opens the case, and its conversational agent asks for what it needs.

Step 1 of 6: Open the case

Frequently asked questions

How does Apollo decide what to do?

It follows the procedure your people approved. A supervisor agent matches each case to it, plans the steps and sends specialist agents into your CRM, core banking and other systems. It checks every result before it moves on.

How Atlas drafts procedures

When does a person approve?

A person approves at named gates. Sensitive steps wait for the named approver in Slack, Microsoft Teams, Asana or the customer's banking app, and Apollo continues only after they approve. Exceptions go to your team with the full case history.

What gets recorded?

Each case keeps a complete audit trail. Every message, plan, decision, approval and system action is logged with its time and the agent or person behind it. Each case gets a quality score and stays traceable to the version of the procedure in effect.

Which channels and systems does Apollo work with?

Customers and colleagues reach Apollo by phone, email, the banking app, Slack, Microsoft Teams and Asana. Its agents work in your CRM, core banking and document archive through their APIs. Single sign-on with SAML or OIDC.

How fast can you go live?

In 2 to 4 weeks from kickoff. Before go-live, every agent runs through test cases in Test Center, including the cases that must stop for approval or go to your team.

How does Apollo show where a procedure needs to change?

Apollo's process intelligence compares the path each case took with the approved procedure and shows where they deviate. Apollo never edits the procedure: the process owner reviews the deviation and approves an improved version in Atlas.

How procedures are approved in Atlas

How much does Apollo resolve without a person?

More than 85% of requests are resolved without a person in production. The rest go to your team as cases with the full record attached, so nobody starts from zero. Sensitive steps wait for a person's approval either way.