Purpose-built AI that runs banking operations end to end. Enabling faster execution, better customer service and a significantly improved cost-income ratio.
Supported by
The Problem
Banks spend more on technology than any other industry. So why is still 0% of staff time spent on manual coordination?
Source: Global Banking Annual Review, McKinsey 2025
Fragmented systems, siloed workflows, and rigid bots force your people to spend most of their time on coordination — not customer value.
Meet ISTINA Apollo
ISTINA Apollo is a compliant agentic AI system built for financial institutions. It runs banking service operations end to end within regulatory boundaries.
Agents use your SOPs and documentation to resolve accurately. Purpose-built for banking operations like remittance, claims, and account servicing.
The supervisor breaks down complex requests into resolution plans and coordinates AI agents, your team, and systems to close them end to end.
Interactive operations maps show every step, bottleneck, and handoff in your service workflows.
QA suites validate agent behavior before anything reaches production. Define test scenarios, run them against live configurations, and catch issues before your customers do.
ISTINA Apollo connects to your existing systems via secure API. No replacement needed. It works with your CRM, telephony, and core banking infrastructure as they are today.
See It in Action
Built for European financial institutions. GDPR-compliant, ISO 27001 certified, and hosted entirely within EU borders.
Works with your existing identity provider. No new credentials to manage.
Every action logged with a timestamp and reason. Your compliance team can answer any auditor question instantly.
Define exactly who can access, configure, and manage AI agents. Permissions follow your org structure, not the other way around.
ISTINA AI is headquartered at the DIFC AI Campus in the Dubai International Financial Centre (DIFC). Located in The Gate, East Wing, Level 4, our office sits at the heart of the region’s leading hub for AI innovation and financial technology.
Unlike traditional chatbots that follow rigid decision trees, ISTINA AI uses a multi-agent architecture with specialized AI agents coordinated by an intelligent supervisor. Our agents don’t just respond to queries. They execute end-to-end tasks such as processing claims, updating records, and routing complex requests across systems and teams autonomously.
ISTINA AI features a built-in human-in-the-loop escalation system. When the AI encounters a request that exceeds its confidence threshold or requires human judgment, it automatically routes the ticket to the most appropriate human agent. The handoff includes full conversation context and history, so the human agent can pick up seamlessly without the customer having to repeat themselves.
ISTINA AI is truly omnichannel. We support voice calls, email, live chat, WhatsApp, SMS, and other messaging platforms. All channels feed into a unified AI engine, so customers receive consistent, context-aware service regardless of how they reach out. Our platform can handle concurrent interactions across all channels simultaneously.
ISTINA AI integrates with your existing tech stack through pre-built connectors and a flexible API layer. We support 200+ integrations including major CRMs (Salesforce, HubSpot), CCaaS platforms, ticketing systems, knowledge bases, and back-office tools. Our agents operate directly inside your existing workflows, updating records, triggering processes, and syncing data in real time.
We’ve built a secure gateway specifically designed to bridge modern AI with legacy infrastructure. It wraps your existing on-premise systems, such as Oracle, SAP, or custom-built databases, enabling ISTINA AI agents to read from and write to these systems without requiring you to replace or re-architect your core infrastructure.
Your data is stored exclusively within EU-certified data centers. ISTINA AI is fully GDPR compliant, ensuring all customer data meets the strict requirements of the General Data Protection Regulation across all 27 EU member states. We implement data protection by design in accordance with GDPR Article 25.
ISTINA Apollo runs your operations end to end. Fewer delays, lower cost, better service. Let's show you how.
